[CKA-338] | JUNIOR SUPPORT ENGINEERING in Milano ProvinciaPubblicato il 06-02-2020 - Milano Media Broadcast srl in Milano Provincia
Junior Support Engineer
We are a worldwide telecommunication system integrator company based in the south of Milan - Italy, looking for a Junior Support Engineer to enforce our "Technical Support Team".
You will work closely with our CTO as a member of the worldwide "Engineering Support Team" in a very challenging and dynamic international environment.
Main task activities
Troubleshooting of 2nd and 3rd level support.
Network system Set Up and Maintenance.
Use and respect of internal tools and procedures
Daily CRM System Management (customer ticketing system)
Customer Services activation/deactivation.
Main level escalation point to the direct responsible (CTO)
Creation and updating of customers network diagram system
Report all the activities to the CTO of company
University level degree (not mandatory) or degree instruction in Computer Science, Information Technology or relevant field of study.
Understanding of main networking protocols such like: TCP/IP.
Video contents playlist management such like "Remote TV playout system broadcasting" (not mandatory).
Availability to work under stressing.
Availability to work on shift rotation (night shift and week-end when needful)
Excellent oral and written communication skills
Fluency in English (mandatory written/oral), any other language is more than welcome
Resident nearby company premises.
License driving and own car
Availability to travel abroad for eventual training sessions or possible and Importante Azienda transfers to the other company premises
Company tools: PC Portable and Smartphone.
International context in continuous growing in a cosmopolitan environment.
Very important path for the own career development.