Resident Field Service Engineer Process Systems and Solutions

Requisition ID: (21001992)

Primary Location: Italy

Job Function: Engineering

Job Posting Date: Feb 23, 2021, 8:00:42 AM


Work Location: Italy-Emilia-Romagna-Ferrara

SUMMARY OF ROLE

By joining us as Resident Field Service Engineer your role will be to support one of our customer based in Ferrara, delivering activities required for maintenance, troubleshooting and incident resolution and on call services to DeltaV DCS/SIS.
You will be responsible for technical support, system upgrade, warranty services, training, small configuration and/or modifications, according to the Emerson standards of safety and quality.

You will become part of our Lifecycle Services team,



within the Automation Solutions division,
which helps our customers carry out maintenance, improve reliability and boost performance of
their DeltaV systems.

We typically engage with the latest technologies and products within the DeltaV portfolio, with a
focus on Virtualization, System Upgrades and Cybersecurity enhancements through add-ons such as Backup & Recovery, System Health Monitoring, Patch Management and Endpoint Security
deployments and maintenance.

If this sounds like an interesting opportunity for you then come and join our team!


IN THIS ROLE YOU WILL BE RESPONSIBLE FOR:

- Product Knowledge

o keeping up to date with the latest developments and specializing in certain technologies and/or products for which you will be executing services; for example Virtualization, DeltaV Upgrades (physical and virtualised), Backup & Recovery, System Health, Monitoring, Patch Management, Endpoint Security, DeltaV configuration and graphics, SIS, etc.

- Customer Support

o Perform tasks for system maintenance and performance assessments.
o Provide technical support to customers. Lead in investigation and responsible for resolution of system related customer complaints and reported problems. Make troubleshooting of the problem, provide and/or recommend solutions to these complaints/problems. Will be in contact with Emerson Tech support group in Manila and USA to have more level customer support.
o Provide remote (phone, internet) technical support assistance for System users of DeltaV DCS.
o Be able and willing to perform on-call shift based services (if applicable) and emergency call-out services to provide customers with fast and efficient services.
o Execute the requested job in the best way to meet customer’s deadlines and expectations.
o Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management.
o Work closely with Long Term Service Agreement Program Manager to meet KPI’s and overall Control system performance.

- Service Execution

o Execute Service tasks in accordance with Service Management Office guidelines and certifications.
o Use effectively Service tools (SMS, Guardian, etc) as well as other internal tools (CRM, INAZ, Clarity, Service App…).
o Perform his job within a team and collaborating with other departments in a matrix organization as sales, projects, administrative, warehouse.
o Adhere to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices.
o Adhere to the company’s and customer HSEQ (Safety) standards at all times
o Keep workshop/workplace(s) tidy, in order and representative.

- Project Support

o Perform system acceptance tests, installation, commissioning, training, fault analysis and rectification work at customer sites and installations.
o Assist in design studies, H/W & S/W upgrades & modifications.
o Configuring/application management and support.
o Support project activities at customer site.

- Sales Support

o Proactively identify Service/Product opportunities and assist in their pursuit
o Assist in preparation of support literature for sales opportunities

- Safety Systems

o carrying out work on Safety Instrumented Systems (SIS)
- Customer Training

o providing on-site customer training in the application, service andoperation of Emerson products


FOR THIS ROLE YOU WILL NEED:

- Degree in an engineering discipline, such as mechanical / electrical, computer science, or control systems (Minimum technical College level) preferred.
- Experience in process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries.
- Experience in DCS application (knowledge of DeltaV DCS being an advantage) preferred.
- Good communications skills, Italian mothertongue and fluent English – written and spoken.
- Knowledge on Information technology (IT) & Networking, Cyber Security, cloud computing, Virtualisation, programming software, Operating Systems, Active Directory, Patch Management, Backup and Recovery is an advantage.
- Technical competencies (electrical/electronic, power), Field Buses knowledge (Modbus, Fieldbus, Profibus, etc.).
- Availability to work non-office hours, occasionally including weekends, to support customer and perform call-out services.
- Driving license for car.


CORE COMPETENCIES (Korn Ferry)


Ethics & Values
Action Oriented
Problem Solving
Composure
Customer Focus
Functional / Technical Skills
Perseverance
Technical Learning
Time Management
Organizing


Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and outstanding innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help cultivate fresh thinking and new ideas, ensuring our continued success into the future.


About Emerson
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.

As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.