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Operation Manager Terrazza Martini | [YT771]
Pubblicato il 22-04-2021 - Bacardi in Milano Provincia

The Operation Manager - Terrazza Martini is responsible for managing the operations and organization in respect of the given annual Turn Over Target, among the entire Event Lifecycle.

Responsibilities

- Have a fundamental understanding of the key importance of excellence in customer experience and hospitality.
- Manage events operation and organization in respect of given annual Turn Over target, along the entire event life cycle: inspection, event execution and event financial administration, using Martini Management Tools.
- Marketing the site both internal and external for the promotion of events investigating all potential business channel and customer prospect.




- Able to host groups occasionally in evenings and/or weekends upon business request.
- Acquire new customers and consolidates existing community according to the Business Developer and through promotion activities and relational skills and ability

Skills and Experience

Requirements

- Based permanently in Milano as Operation Manager
- Ad-hoc hours - evening and weekends and occasionally secondary visiting sites
- Functional competencies

Essential

- Experience in project/program management
- Fundamental understanding of the key importance of excellence in customer experience and premium hospitality
- 3 years operational running of a similar business in hospitality or tourism sector
- Knowledge of H&S; requirements within the workplace and the events industry
- Experience in operational system set-up and management for all daily activities (banking/stock taking etc.).
- Must be highly capable in the use of all Microsoft tools including Excel, Word and Powerpoint with excellent copywriting skills
- Highly organized and comfortable working within a team and on own initiative, but able to work within set parameters
- Flexibility – evening & occasional weekend work will be required
- Experience working with contractors

Desirable

- Knowledge of experiential visitor attractions or leisure led qualification
- Proven experience in managing people, processes, projects and change management in a leisure lead setting
- Confident and endearing personality

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?

- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.


Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list.

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