[UHP766] | Customer Care ManagerPubblicato il 06-06-2021 - Manpower in Rho
AziendaFor a BPO Company, we are looking for a:DescrizioneCustomer Care Manager Main responsabilities:- To provide leadership and direction to the entire customer support department (200 employees) - To establish and oversee the adoption of the support department's vision, goals and objectives at all levels- To plays the lead role in strategy formulation for the customer support department- To oversees and determinete key strategic direction and objectives of customer support department. - Conduct research and put performance measures in place for the purpose of continually monitoring the customer support performance processes.- managing both internal and external relationships on behalf of the customer support department.
- in charge of all top administration customer support management and stakeholders as well as engaging in direct interactions with the business's consumers. Requirements:master's degree (PhD preferred) in Business Administration, Project Management, Public Relations, Psychology, Information Systems, International Relations, Information Technology, or any other related field. The equivalent in working experience is also acceptable. 10 years of working experience in customer support, preferably working as a Customer Support Manager for a business within a fast-paced and competitive environment.Communication skills are one of the most important assets for this roleWorkplace: RomeLuogo di lavoro:RomaDisponibilità:Tipologia:Full TimeData pubblicazione:28/04/2021Codice annuncio:500287034Visualizzazioni annuncio:1632Nome filiale:DIVISION MPP ROMANumero di candidati ricercati:1