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[Y383] Junior It System Support
Pubblicato il 24-11-2021 - Marriott in Roma

Posting Date Nov 23, 2021 Job Number 21138333 Job Category Information Technology Location W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP Brand W Hotels Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next.



Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. W Rome is casting for a Junior IT System Support to join the first W Hotel in Italy to support IT operations. We are looking at a junior talent reporting to the Multi-property IT Manager. About us W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City. What we offer Join the Pre-Opening of the first W Hotel in Italy Professional career progression at international level in Marriott International Learning and development opportunities online, on the job and in class Discounts on hotel rooms, gift shop items, food and beverage Disruptive management & motivated and engaging Talents Charity events, Wellbeing activities through the TakeCare program Canteen service and uniform Essential duties and responsibilities Install, configure, manage, maintain, test, evaluate computer needs Manage servers OS, hardware/software, user accounts, computers/telephone rooms. Train/instruct users on how to properly use systems Troubleshoot/technical problems related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, suggest and implement process and solutions. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain an accurate inventory of all computer equipment. Keep the Property’s systems (HW/SW) always updated and aligned with Marriott security requirements Work to maintain the highest score in MAARK2 Ensure backup processes are duly executed and that tapes are properly inventoried, checked and locked in a fireproof safe. What we are looking for Proficient working knowledge in English and Italian (both written and spoken) Two years’ experience in troubleshooting, configuring and installing hardware and software Understanding of IT Knowledge and computer networks: (e.g. firewalls, networking, routers) Preferably previous luxury hospitality experience Ideally, technical knowledge of Micros, Opera, Infrasys Team player, highly reliable, motivated, and flexible to adapt to changing demands and schedules Responding in a timely manner to service issues and requests Providing technical support across the company (this may be in person or over the phone) Ability to meet strict deadlines Positive outlook and outgoing personality Technical school degree and particular interest in the Information technology field Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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