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[HTT-567] Acs Principal Advanced Service Engineer (Platform Engineered Systems Milan Italy) Support
Pubblicato il 01-01-2022 - Oracle in Milano

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers. From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. Preferred Qualifications Oracle Advanced Customer Services (ACS) is looking for Advanced Services Engineers (ASEs) to deliver proactive and reactive technical support to customers. The Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that enables long term advanced support relationships with many of Oracle's largest customers. More information about ACS:



https://www.oracle.com/support/advanced-customer-support/index.html The ACS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services. For this position, we look for an experienced, talented and self-motivated Advanced Services Engineers to work onsite or remotely from customer premises mostly in the Milan area. Occasional travel across the country and sometimes outside of Italy may be required. Working as a Platform Specialist this position is part of the ACS Cloud Platform Italy Delivery organization. The role is focused on Production operation support for Oracle Infrastructure products, mainly deployed on Oracle Engineered Systems Platforms but also in SPARC platforms, and on Cloud Infrastructure (OCI) or Cloud at Customer (ExaCC) deployments. RESPONSIBILITIES : Proactively working with ACS customers to ensure their successful deployment of the Oracle Infrastructure Platform. Technical assistance with software installation Customer solutions architecture concepts and reviews (e.g. HA) Performance assessments and tuning System configuration health checks Upgrade and implementation planning and advice on Patch Management Proactively alerting customers to product developments and issues Knowledge Transfer: Prepare and present training programs (and technical workshop), designed to educate Support Services employees and customers on technical topics Delivery of reactive onsite technical support in a timely manner Resolve high level, complex or previously unknown issues, requiring expert technical knowledge and business acumen Perform root cause analysis of difficult product problems and their solutions/technical escalation management Interact with key customer personnel to enhance collaborative problem solving Providing and verifying problem workarounds or patches Researching and responding to technical enquiries Dedicated technical contact with a deep knowledge of the customer's technical requirements and environments Become a trusted advisor for our ACS customers Forming effective professional relationships with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff, at all levels, to ensure customer satisfaction with Oracle's products and support organization. EXPERIENCE AND TECHNICAL SKILLS: Hands-on experience with the Oracle Platform Infrastructure Products: Systems (T-series), Oracle Linux, Solaris, Oracle Solaris Cluster, Oracle Secure Backup (OSB), ZFS Storage appliance. Hands-on experience with those Oracle Software Products: Oracle VM Virtual Box, Oracle Database, Oracle Directory Server (aka LDAP), Sun Identity Management (aka Oracle Waveset) The following additional products and technologies will be an advantage: Brocade network switches, Zywall firewall, Stingray load balancer, Glassfish Application server, Apache web/proxy server, Java, xml, sql, shell scripting Strong Systems Administration Unix skills are essential, additional Linux/Windows skills are useful Experience in working with Oracle Database and Infrastructure products, in particular Oracle Engineered Systems including Exadata, Oracle Database Appliance (ODA), Oracle Cloud Infrastructure (OCI), Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or comparable platforms Solid hands-on experience with Oracle Database and Real Application Clusters (RAC) essential. Advanced OS Administration skills with Unix / Linux (Oracle Linux or Red Hat Linux) are essential. Solaris and Solaris-Cluster skills are a plus Hands-on experience in installation, configuration, operation and administration for one or more Oracle Cloud / Platform and Infrastructure products, preferably Oracle Engineered Systems (Exadata, ODA, BDA), Oracle Private Appliance (PCA), or cloud deployments with Oracle Exadata Cloud at Customer (ExaCS and ExaCC) or Oracle Cloud Infrastructure (OCI) Knowledge and experience is associated storage options, ZFS Storage appliance, ZFS Storage-Pool Knowledge on implementing and maintaining related Oracle products: Real Application Clusters (RAC) and Oracle Grid Infrastructure, Enterprise Manager OEM, Grid Control, Oracle VM / KVM, Oracle Directory Server Will add a plus to have solid knowledge and experience on the following topics: Networking products and technologies: Network switches, Networks protocols, Network Security (firewalls), load balancers. Cisco CCNA and or similar certifications Backup and Recovery projects. RMAN,. ZDLRA (Zero Data Loss Recovery Appliance) and Oracle ASM (Automatic Storage Management) Experience on automated deployment tools (DevOps) PERSONAL COMPETENCIES: Excellent analytical skills and systematic practical orientation Self-motivated and resourceful, self-education attitude Distinct receptiveness to technical innovations

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