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(OQ58) | Bilingual Customer Service Advisor - Athens
Pubblicato il 28-04-2022 - Cross Border Talents in Ravenna

Global Leader in Customer Care is looking for Customer Support Agent. Your Role: - Respond and record consumer inquiries/questions raised through free phone lines for customers, -Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database, - Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy, - Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately, - Troubleshoot through the use of open questions, support documents, and system training, - Offer recommendations to common problems or frequently asked questions. Requirements:



- High School Diploma or Higher - Native in Italian, - Good level of English, C1, - Good Problem-Solving Skills, - Strong troubleshooting skills, Benefits: - Accommodation in a great hotel close by the office for 2 weeks, - 300 Euros accommodation support for the candidates moving from abroad, - Permanent contract (if working from the office), - Possibility of remote anywhere from Greece (6 monthly contracts), - Private Health &, Life Insurance, - 25 days annual leave, - Working hours: 40h per week = is 8 hours per day / 5 days a week, Apply now! Send your CV in English.

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