I-286 Customer Support For Seb Group – Italian SpeakerPubblicato il 28-04-2022 - Webhelp Portugal in Forlì
WE ARE A GREAT PLACE TO WORK! We offer relocation package! Join us in Lisbon, Portugal! Webhelp is a French multinational BPO company that is making business more human for the worlds most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. Our client SEB Group mission is to make consumers everyday life easier and more enjoyable and contribute to better living all around the world. Going beyond the excellence of its machines,
SEB Group offers dedicated after-sales service, ready to act within the shortest possible time frames. As Customer Advisor, you will: -Engage with customers via email or telephone to provide product information as part of the post-sales process -Provide excellent post-sales support to customers about the products/equipments for our multi-brands -Follow-up on orders, machine repairs and complaints -Work on continuous improvement for customer satisfaction -Listen to the customer's unique situation and acknowledge their needs -Go beyond the customer's service expectations so they will remember and share their great experience. We are looking for: -Proficient Italian (C1/C2) -Fluency in English (B2) -Previous experience in Customer Service or as a Sales Representative is preferred -Sales skills are valued -Excellent verbal and writing skills coupled with empathy and team spirit -Proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies -Good logical thinking -For non-EU residents, it is mandatory to have a valid work permit. We offer you: -Competitive salary (14 monthly payments per year)? -Performance bonus -Meal allowance paid in voucher card (net) -Health insurance with a dental plan (after 6 months of the contract)? -Relocation package: shared accommodation (for 12 months) and flight reimbursement?(after 6 months) Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program? -Possibility to do Work from Home in Portugal Life at our company: -Work with a diverse environment with people from over 58 nationalities -Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more! -We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)! -All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.