WE ARE A GREAT PLACE TO WORK! We offer relocation package! Join us in Lisbon, Portugal! Webhelp is a French multinational BPO company that is making business more human for the worlds most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide. About the job role: Our brand is the world leader in lighting for professionals, consumers, and lighting for the Internet of Things. As a Customer Support Advisor, you will:



-Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner. -Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions. -Provide good customer service with the aid of high-quality technical knowledge and the technical -knowledge gained from the internal training and support systems. -Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered. -Keep up to date with all new developments in the technical area, networks, and consumer electronics relating to the position. We are looking for: -Proficient Italian (C1/C2) -Fluency in English (B2) -Possess excellent writing and verbal communication skills to simplify technical language for non-technical users -Demonstrate patience when communicating and solving issues -Treat all data and personal information with the utmost confidentiality -Proactive, self-motivated, and a great team player We offer you: -Competitive salary (14 monthly payments per year)? -Performance bonus -Meal allowance paid in voucher card (net) -Health insurance with a dental plan (after 6 months of the contract)? -Relocation package: shared accommodation (for 12 months) and flight reimbursement?(after 6 months) -Opportunities for career progression (95% of our promotions are internal) and possibilities for an international career through the Webhelp International Mobility Program? Life at our company: -Work in a diverse environment with people from over 58 nationalities -Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more! -New and modern offices in Parque das Naes, Oriente, Lisbon. -We are certified Great Place to Work for 4 years in a row (2019,2020,2021,2022)! -All submissions will be treated confidentially under the General Data Protection Regulation. Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.