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(GD83) - Store Applications Specialist
Pubblicato il 30-10-2022 - Giorgio Armani in Milano

Background Within the company’s Digital Transformation and the Phygital Customer Relationship Journey that lead to an increasing attention and focus on customer centricity, the IT Department has undertaken an evolution path towards a Customer First Operating model, possibly evolving to a product based organisation in the mid-term. The IT department is on a path that aims at innovating all the solutions supporting the in-store experience adopting digital and sustainable solutions. The scope encompasses (although it is not limited to): Point of Sale Store Operations (reviewing by RF-ID technology) Omni-channel/Multi-experience (driven by the Omni-channel IT area) Clientelling (driven by the Client Engagement IT area)



Digital Catalogue and Stock on Hands Made To Measure, Retail Prices List & Promotions, Customer Suggestions (empowered by CRM back-end systems) Analytics (drive by the Data Strategy & Analytics IT area) In store new technologies (in co-operation with all the IT areas) With the ultimate objective of building a “customer” and “value generation” obsessed highly skilled technical group of professionals, we are looking for a talented “Store Applications Specialist” Role Mission Reporting to the “Retail Applications Manager”, the Store Applications Specialist (SAS) will be in charge of the development, implementation, evolution, monitoring and maintenance of the assigned applications (cloud based, API/Microservices integrated, on-prem) in DevOps mode. The SAS will be very attentive to application adoption KPIs as to identify any possible actions that may lead to the full success of the applications. The SAS will be a contributor of the cross-functional team overseeing the following solutions: Omni-channel/Multi-experience (driven by the Omni-channel IT area) Clientelling (driven by the Client Engagement IT area) Store Operation Tools (tools for store assistants and store managers) Analytics (drive by the Data Strategy & Analytics IT area) In store new technologies (in co-operation with all the IT areas) aiming at providing: consumers with a memorable experience throughout all the touch points employees with easy-to-use tools to empower their customer serving activities and to provide the best employee experience along with the business counterparts from Retail Operations, Client Engagement, Digital Business departments and other IT teams such as Enterprise Architecture. Key Accountabilities Support the Retail Applications Manager in successfully implementing, enhancing, supporting, maintaining the applications part of the Omni-channel/Multi-experience ecosystem Stay on top of Store Applications & Technologies trends and developments by continuously researching and scouting new possible solutions as to foster company’s revenue or enhancing the service to customers throughout all the touch points Gather, consolidate, elaborate business requirements and translate them into technical requirements Configuration, development, testing of the applications Designing and developing new applications based on client needs and preferences in co-operation with other IT areas such as Enterprise Architecture Designing and developing new human interaction to empower usability, to speed-up learning curve and to maximize adoption Recommending improvements to existing applications or designing new applications to meet specific business needs Providing technical support and troubleshooting problems with existing applications Communicating with clients to clarify requirements and ensure satisfaction with results by monitoring and measuring the overall business adoption of the implemented solutions Coordinating with IT support staff to troubleshoot technical issues with existing applications Preparing proposals for new software development projects, including identifying potential clients and creating detailed sales presentations Working with clients to design custom applications to meet their unique business needs Performing quality assurance testing on new applications to ensure they meet industry standards for functionality and usability Job requirements: Bachelor’s/Master’s degree in Scientific Disciplines (STEM) 3+ (ideally 5+) years working in a technological role with a preference for a full stack developer Proven work experience as a full stack developer/developer/Front-end developer Hands on experience with markup languages Proven 2+ years’ experience with: HTML, JavaScript, CSS, jQuery, React Web application code design and architecture Proficient in 1 or more front-end frameworks (e.g. React, Angular, or Vue) Practical knowledge of 1 or more core languages (e.g. Java, C++, Python, Ruby, Swift or Node.js) Proficient in 1 or more version control software platforms (e.g. git, Subversion, Mercurial) Knowledge of AWS environment Familiarity with browser testing and debugging Working experience in digital agencies or in Web production represents a big plus In-depth understanding of the entire web development process (design, development and deployment) Understanding of layout aesthetics Knowledge of SEO principles Past proven experience with/implementing Unified Commerce Platforms represents a big plus Proven functional and technical knowledge, past implementation of one or more of the following platforms: Oracle X-Store, Cegid Retail Y2, Enactor, Newstore, Tulip, Aptos Store Commerce a must Experience with building adaptive UX and native iOS Apps Familiarity with Big Data Ability to project manage Proven ability to work on site and remotely within an international team spread over multiple time zones Problem-solving aptitude combined with excellent verbal and written communication Ingenuity and creativity combined with good problem-solving skills. Excellent verbal communication skills combined with good interpersonal skills Excellent analytical and multitasking skills Fluency in Italian and English is a must

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