Front Desk Agent - San Domenico Palace Taormina [GCE-714]Pubblicato il 24-11-2022 - Four Seasons in Taormina
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We currently have an opportunity for a talented Front Desk Agent to join our team at the San Domenico Palace Taormina for our bustling 2023 summer season!
About Four Seasons Hotels and Resorts
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care guests experience during their stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming guests to be the center of our world,
anywhere in the world – and always with a distinctly human touch. We believe luxury – meaningful, personalized, warm – is our love language. And now, more than ever, our guests deserve a brand that speaks it fluently.
About San Domenico Palace Taormina, a Four Seasons Hotel
One of the world’s most legendary hotels, San Domenico Palace invites you to embark on an epic journey into history. With origins dating back to 1374, this classic Dominican convent was expanded in 1896 to become a hotel, featuring a new building designed in liberty style. For more than a century, San Domenico Palace has welcomed the world’s most illustrious guests – from Oscar Wilde and King Edward VIII to Elizabeth Taylor, Audrey Hepburn and Sophia Loren. Now, as Four Seasons, this iconic hotel begins a new era, delivering the highest standards of personalized service.
The Role of Front Desk Agent
Reporting to the Assistant Front Office Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel facilities and its accommodation. You will be in charge of establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, responding to a wide variety of guest requests, adding your personal recommendations and touches always ensuring guests receive the highest levels of service excellence.
Our Ideal Front Desk Agent candidate will have
At least three years of Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and an exceptional eye for detail. We are looking for a special individual who shares our passion for excellence and who delights in the magic of curating special experiences and memories for our guests.
This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must be open to work on a flexible schedule, weekends and holidays. You must possess the legal right to work in Italy and have fluency in English and Italian. The knowledge of a third European language would represent an advantage.
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