Field Service Engineer [JUU760]
Pubblicato il 06-07-2025 -
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Primary Purpose And Overall Objective Of The Job
The Field Service Engineer provides field technical support & services, including installation, preventive and curative maintenances, field actions at all stages of instruments life cycle management to secure and optimize lab product within IVD North Italy Market.
Main Accountabilities
- Perform procedure associated with installing repairing and maintaining on an assigned instrument base, consistent follow up and customer satisfaction
- Detect opportunities for service contracts to private labs, hospitals or industry with commercial team
- Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system
- Manage spare parts inventory according quality guidelines
- Ability to handle autonomously complex maintenance
- Referent and advisor in key strategic ranges at all stage of commercial steps
- Support/ act as specialists in partnership with support teams (maintenance, L2 support, …)
- Ability to handle field actions in other subsidiaries/Clusters/Distributors
- Coach peers/new comers on new system
Studies-Experience: Bachelor/ Master’s degree in engineering (electronics, computer sciences, biotechnology), 3/5 years’ experience in the same role is required
Skills And Qualifications
- Customer and solution oriented
- Organized, rigorous and autonomous
- Customer Service acumen, analytical & synthesis mindset, availability and agility
- Professional background as a technician,
life science or industry
- Ability to handle CRM (reporting and dashboard)
- English language proficiency (B2/C1 level)
Location
Role-based in Milan with availability to travel throughout North Italy
Availability to travel 90% of the time; field-based job
Seniority level
- Seniority level
Mid-Senior level
Employment type
- Employment type
Full-time
Job function
- Job function
Information Technology
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