For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a CUSTOMER SERVICE REPRESENTATIVE The resource will be responsible for maintaining high level of customers’ satisfaction through the proactive management of back orders for impacted products/customer. We offer: a tempo pieno fixed term contract until the end of March 2026. Work area: Pratica di Mare (Pomezia) Range RAL : 28.000€ - 34.000€ Responsability The post holder will: be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution; manage the replacement offer and the order processing,



following guidelines and procedures; track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing; responsible for summarizing and analyzing data and reporting of results; collaborate with the sales force communicating with a scheduled timing results of all interactions with customers. Requirements The ideal candidate possess: University degree or equivalent; proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); knowledge of SAP will is a plus; good level of English; excellent written and verbal communication skills; interpersonal and teamwork skills; ability to adapt to new systems and procedures. The search is open to both male and female candidates (L.903/77). Please read the privacy policy pursuant to Article 13 of Regulation (EU) 2016/679 on data protection (GDPR) at

📌 Customer Service Representative
🏢 Randstad Italia
📍 Città metropolitana di Roma Capitale

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