Learning Officer – On board position

Do you excel in a dynamic, multicultural environment where learning, leadership and people development drive performance?

We’re seeking a Learning Officer to join our Human Resources Department onboard Costa vessels, playing a strategic contributing to people excellence, engagement and guest satisfaction.

Learning Officer – On board position:
WHAT MAKES YOU UNIQUE
Bachelor’s degree (or foreign equivalent), preferably in Human Resources, Education, Psychology or related fields
Solid experience in soft skills group training and learning delivery; experience in course development and instructional design is a plus
Background in Hospitality & Tourism strongly preferred




Experience in English teaching within multicultural environments
Strong facilitation, communication and stakeholder management skills
Proficiency with MS Office (Word, Excel, PowerPoint)
English and Italian knowledge at least B2 level
Business‑oriented mindset with strong organizational and analytical skills

LIVE YOUR AMBITION, LEAD YOUR IMPACT

As Learning Officer, you are a key people development.
You are responsible for governing onboard learning activities, translating operational and business priorities into effective training solutions that enhance crew competences, engagement and performance, fully aligned with Company procedures and goals.

HR Governance, Compliance & Processes
You will ensure that all onboard training activities are delivered in compliance with Company learning procedures, timelines and standards
You will collect and structure training needs through operational observation and regular meetings with Hotel and D&E; Heads of Departments
You will act as a business partner,



analyzing Company indicators (On Board Revenue, Net Promoter Score, complaints, turnover, crew movement) to propose targeted training actions and follow‑up measures
You will ensure accurate governance of learning documentation, reporting training coverage, effectiveness and outcomes to the HR Director and Corporate Learning teams

People Management, Talent & Development
You will organize, deliver and facilitate classroom and online training sessions, ensuring quality, consistency and engagement
You will be accountable for the onboard mentoring process, supporting crew integration, development and overall experience
You will engage participants through an empathetic, inclusive and interactive facilitation approach, developing professional, behavioural,



linguistic and managerial competences
You will act as a training consultant for onboard Managers, empowering them to enhance their coaching and on‑the‑job training skills
You will promote and advertise the onboard training portfolio, increasing awareness and participation across departments

Operational HR Support
You will actively participate in onboard governance meetings (Hotel Director meetings, On Board Revenue meetings, departmental meetings) as the learning reference point
You will support Internal Communication initiatives, contributing to the dissemination of learning and development messages onboard
You will collaborate closely with the HR Director and Ship Council to align learning priorities with operational needs





Safety Culture & Awareness
You will actively contribute to a strong and effective HESS culture onboard
You will promote compliance with safety policies and procedures within your scope of responsibility
You will support sustainability awareness initiatives and contribute to their implementation when required
You will integrate safety, compliance and responsibility principles into learning activities

YOUR EMPLOYMENT

Contract type: fixed‑term, full‑time

WHO WE ARE

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences.



We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation & plc Group, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

START YOUR JOURNEY WITH US

During the interview, all stages of the selection process will be explained to you. If you want to learn more, visit the following website:

Shipside Careers - Costa Crociere Careers

Additional info

Application deadline: 15/06/2026





Estimated time to cover the position: 2 months

Time required to submit the application: approximately 3 minutes

CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)

E-mail/contact of the recruiting team: (Not for submitting applications) (email hidden)

Further information: visit our dedicated section FAQs - Costa Crociere Careers

ONBOARD YOUR JOURNEY WITH US AND EXPLORE YOUR POTENTIAL.