Front Office Intern

As a Front Office Intern, you will assist in daily Front Office operations and work with customers and guests, demonstrating your abilities in hotel management.

ResponsibilitiesEnsure accurate and efficient running of reception including check in / out procedures

Respond to Guest queries in a timely and efficient manner

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and / or other departments

Demonstrate a high level of customer service at all times

Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties





Maximize room occupancy and use up‐selling techniques to promote hotel services and facilities

Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Answer switchboard calls, as required

Ensure all Guest deliveries and messages are received effectively and efficiently

Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Attend appropriate training courses, when required

Follow and adhere to company brand standards

Assist other departments wherever necessary and maintain good working relationships with Team Members

Work with your Manager to identify a specific project to complete during your internship placement

QualificationsPrevious experience in a customer‐focused industry

Positive attitude and good communication skills





Commitment to delivering a high level of customer service

Ability to work on your own and as part of a team

Competent level of IT proficiency

Previous experience in cash handling (advantage)

Schedule & BrandSchedule : Full-time

Brand : Curio Collection by Hilton

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