Technical Support Specialist CRM

We are looking for a Senior Technical Support Specialist for Salesforce CRM responsible for ensuring a stable, scalable, and secure Salesforce environment covering Sales Cloud, Service Cloud, and Marketing Cloud.

The new colleague provides technical leadership in system upkeep, enhancements, platform governance, integrations, and release management while supporting end-users with expert-level guidance. The position works closely with business process owners, internal IT teams, and external partners to ensure Salesforce aligns with organizational strategy and operational excellence.

Workplace: Brugherio (MB), Italy.

Your Responsibilities

Platform Expertise & Administration

- Maintain and continuously expand expert-level knowledge of Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud.

- Oversee system administration tasks including configuration, security management, roles & profiles, workflows, automation, flows, and monitoring.

- Manage Salesforce upgrades, patches, and release cycles, ensuring compatibility with business processes.

Operational Support & Incident Management

- Serve as the 2nd and 3rd level technical support for Salesforce CRM issues, ensuring adherence to internal SLAs.

- Execute Incident, Problem, and Change Management processes according to ITIL best practices.

- Perform daily operational checks, user support, troubleshooting, and platform health monitoring.

Stakeholders & Collaboration Partners

- Business Process Owners

- Infrastructure & Service Management Teams

- BRMs and IT Functional Experts

- Salesforce Global Team Members





- Third-Party Partners and Vendors

Your Profile

- Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or related field.

- Minimum 5–7 years of hands-on Salesforce CRM experience including Sales, Service, and (preferred) Marketing Cloud. Knowledge of Experience Cloud, B2B Ecommerce would be added advantage.

- Strong experience with Apex, Visualforce, Lightning Web Components, and declarative configuration.

- Experience with Git repositories, DevOps, CI/CD pipelines, and release/version management.

- Solid understanding of security concepts, auditability, logging, and compliance.

- Experience contributing to open-source projects is a plus.

- Strong technical foundation in XML and server-to-server web services (SOAP); REST experience preferred.

- Excellent communication skills with the ability to translate technical issues into business language.

- Strong understanding of modern internet technologies (firewalls, web servers, proxies, networks).

- Strong understanding of database concepts, data modeling, RDBMS, and SOQL.

- Preferred Certifications: Salesforce Platform Developer I (PD1), Salesforce Platform Developer II (PDII), Salesforce Administrator / Advanced Administrator.

- Good knowledge of English and Italian.

- International experience is a plus.

We Offer

- Hybrid work model: on-site work with the possibility of a few days of remote work on a weekly basis.

- Being part of a global team.

- A welcoming, supportive and collaborative team spirit and an open company culture.

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