| 105727 | Customer Excellence Professional |

Presentation Overview

Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector.

Job Title

CUSTOMER EXCELLENCE PROFESSIONAL

Key Responsibilities

- Coordinating integrated service processes from order entry to on-time delivery and order fulfilment.
- Monitoring and posting customer orders received via EDI, TecCom and other channels.
- Managing the initial set‑up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers.
- Acting as the main interface to service providers and carriers, including delivery coordination and invoice approval.
- Delivery management, ensuring on‑time delivery of batteries by analysing inventories and incoming deliveries and allocating goods to delivery notes.
- Organising labelling activities and work orders.
- Monitoring storage performance regarding age, quality, quantity, costs and efficiency.
- Planning material requirements and managing packaging and decoration materials in line with purchasing processes.
- Ensuring achievement of defined KPIs (e.g. on‑time quantity fill, claim management).
- Supporting customer satisfaction through effective claim management.
- Maintaining master data, including label management and Bill of Material updates.
- Supporting continuous improvement and cost‑saving projects.
- Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies).
- Archiving and maintaining documents in accordance with internal requirements.

Core Company Values

- Quality and Precision
- Sustainability and Social Responsibility
- Honesty, Transparency and Integrity

Reporting

Report to the Team Manager.

Career Development Opportunities





In the medium to long term, there may be opportunities to leverage the resource within the Group’s companies.

Hard Skills

- Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration.
- Approx. 3–4 years of relevant experience in Sales, Production or Logistics, preferably in an industrial or international environment.
- Experience in the automotive industry is an advantage.
- Strong analytical skills combined with excellent self‑ and time‑management abilities.
- High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements.
- Sensitivity and understanding of dangerous goods shipments.
- Advanced proficiency in SAP and Microsoft Office applications.
- Strong communication skills with the ability to collaborate effectively with various stakeholders.
- Fluency in English and Italian, both in spoken and written.

Soft Skills

- Planning
- Forward‑thinking
- Problem solving
- Teamwork

Working Conditions

Work location: Brescia (BS).

Working hours and work‑life balance: 9.00‑13.00 and 14.00‑18.00 – 2 days/week Remote.

Contract type: Permanent.

Gross Annual Salary: The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates’ qualifications and experience competing for the position. 36.000€ – 45.000€.

Equal Opportunity Statement

Candidates of all genders (Law 903/77) are invited to read the privacy notice at https://etjca.it/informativa-per-candidati (Articles 13 and 14, EU Regulation 679/2016) published on the website www.etjca.it. Etjca S.p.A. (Ministry Authorization No. 1309‑SG dated 02/03/2005).

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