Bari branch supervisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77ua2n

Hoya Lens Italia is looking for a Branch Manager who will ensure the operational, organizational, and strategic management of the Putignano (BA) branch, coordinating the activities of Customer Service and the lens assembly laboratory, while guaranteeing high standards of service, quality, operational efficiency, and support to the sales network.

This role will act as the main local point of reference for coordinating internal activities and interfacing with Milano Office, contributing to the achievement of company objectives through leadership, analytical skills, and a customer-oriented approach.

Key Responsibilities

Operational Coordination

- Oversee the daily operations of the branch
- Coordinate and supervise the Customer Service team
- Manage the lens assembly laboratory and production activities
- Monitor workflows, priorities, and operational performance
- Optimize internal processes and turnaround times
- Handle operational urgencies and resolve critical issues

Customer Service

- Ensure high levels of customer satisfaction and service quality
- Support the team in managing complex customer requests
- Handle escalations and sensitive client situations
- Collaborate with opticians and optometrists to deliver effective solutions
- Perform technical and operational troubleshooting

Technical Support

- Provide first-level technical support on ophthalmic products and processes
- Work closely with technical and quality departments to resolve issues
- Monitor technical complaints and corrective actions
- Contribute to continuous improvement initiatives

Cross-functional collaboration

- Partner with Area Sales Managers and Regional Sales Managers
- Support the sales team in managing key and strategic clients
- Ensure operational alignment with local market needs
- Contribute to business development and customer retention activities

Collaboration with central functions

- Act as the main point of contact with Milan central functions
- Share KPIs, reports, and operational updates
- Ensure the implementation of company guidelines and procedures




- Cooperate on corporate projects and initiatives

Reporting

- Prepare operational statistics and performance analyses
- Monitor service, productivity, and quality KPIs
- Produce periodic reports for management review
- Identify improvement areas and propose corrective and innovative actions

People Management

- Provide guidance and performance management to team members
- Foster a culture of collaboration and results-driven work environment
- Support technical and operational training
- Manage workforce planning, shift organization

KNOWLEDGE, SKILLS & EXPERIENCE

- Fluent Italian
- Degree in Optometry or High School in Optics
- Proven experience in team management preferably in the optical/ophthalmic retail or in optical industries
- Background and strong understanding in customer service/support
- Customer-focused approach with a continuous improvement approach

OFFER INFO

- Base salary 35-45K€
- MBO 10%

Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products.



HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77ua2n