Technical Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77uhr3

pstrongDriven by Intelligence. Powered for the Future. /strong /ppAutel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent vehicles. /ppAs Autel Energy expands rapidly in Europe’s EV charging market, we are seeking a proactive and structured strongTechnical Support Engineer /strongto support our growing operations in Europe. /ppstrongJob Description: /strong /pulliResponsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery. /liliResponsible for timely resolution of technical issues raised by customers, including tracking feedback, conducting root cause analysis, and implementing corrective actions. Additionally, the role involves gathering customer requirements and communicating them effectively to the RD department at headquarters. /liliResponsible for gathering, analyzing, and synthesizing customer feedback to identify trends and areas for product improvement. Drive product enhancements and upgrades by collaborating closely with the RD team. /liliResponsible for creating and delivering technical documentation and training materials. Additionally, the role involves compiling repair case studies.



/li /ulpstrongWhat You’ll Need: /strong /pulliFluency in Italian (C1 level or above) or native proficiency is mandatory, English and Mandarin proficiency is a plus. /liliValid driving license and willingness to travel as needed. /lili3+ years of relevant work experience in EV or the new energy industry is preferred. /liliBachelor’s degree or above in Electrical Power, Communications, Electronics, Measurement Control Technology, Instrumentation, Automotive Engineering, Automotive Service Engineering, or other related STEM fields is preferred. /liliStrong working methodology, strong execution ability, good pressure resistance, good team spirit. /liliStrong learning ability, good service consciousness, strong sense of responsibility, meticulous and rigorous work. /li /ulpstrongWhy Join Autel /strong /pulliKey operational role in shaping EV charging infrastructure in the Europe /liliFlat hierarchy with direct access to decision-makers /liliCompetitive salary with performance-based premio /liliInternational environment with high autonomy /liliDynamic, growth-oriented company with global reach /li /ulpStart date: As soon as possible /ppWorking hours: Full-time /ppApply now and join Autel Energy to create a green future together! /ppContact: Apply directly onstrong LinkedIn /strong or send your resume to . /ppPlease mention the position that you are applying for in the subject. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77uhr3