Customer Application Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77w0ym

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position
Are you ready to be at the forefront of our diagnostic solutions? As a Customer Application Specialist (d/f/m) you will be responsible for supporting customers of all the assays and reagents from the Roche Sequencing Solutions product portfolio. You will be the direct contact for application-related inquiries from our field staff and our customers in hospitals, research and private laboratories.
You will become part of a highly qualified service team and will be working closely with the wider team and all other areas of Roche to provide excellent support for our customers. Together,



we manage the rollout and support of our new SBX platform, supporting each other through peer-to-peer knowledge sharing. In our team, personal responsibility and a passion for technical precision in the field of genomics are what truly count.
Your Responsibilities
- Application support for all Roche Sequencing Products and Assays;
- Installation support and customer training for Roche Sequencing Systems together with the Service team;
- Troubleshooting onsite to answer inquiries and resolve problems;
- Co-creating and conducting customer application trainings;
- Assisting the local sales and marketing organizations with your expertise;
- Working with liquid handlers and their respected vendors;
- Monitoring the service processes and overall product/system quality;
- Attending internal meetings and events (remotely and in person) as well as external events (seminars, conferences etc);
- Monitoring our service processes and

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77w0ym