Consumer Care

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77w12f

Location: Milan, Italy
️ Languages: Italian (fluent) and English (Fluent)
Contract: part time, 4 h/day, 9 months FTC
Focusing on Italian and Romanian Markets

Join the dynamic field of Community Management and customer suppor t with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola

.
Thi s Consumer Care & Engagement Coordinator rol e is a Tempo parziale Remote positi on, and you must have so me initial Customer Support experience and/or Community Manageme nt. In addition, you must b e native Itali an and be proficient in Englis h (written and spoken

).
If you’re passionate about customer service and have strong communication skills, this full-time position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfacti

on.




Gain hands-on experience in delivering exceptional customer service, and interact with consumers via email and Social Media messa ges, thanks to our platform Sprin

klr.
Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer consumer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibi

lity.
Ideal Candi
- dates:Native Italian & proficiency English (written and spoken) - will be
- testedProfessionals with a degree in Business, Communications, or a related
- field.A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excel
- lence.Effective communicators adept at understanding and resolving customer i
- ssues.Team players who thrive in collaborative environ
- ments.Detail-oriented

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77w12f