Digital Engagement Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wabu

Location: Flexible in Spain, Italy and France

Are you passionate about digital customer engagement, eCommerce growth, and turning customer needs into practical digital solutions? In this role, you will help accelerate Seco’s digital journey by increasing customer adoption of our eCommerce and self-service platforms across the region.
In this role, you will work closely with Sales, Customer Service, Sales Operations, Marketing, Global IT, and Offer & Innovation teams to ensure our digital solutions are easy to use, relevant, and commercially impactful. You will act as the voice of the customer, support local adoption, identify improvement opportunities, and help drive measurable eCommerce growth.
What you will do
You will help drive adoption and growth of Seco’s digital and self-service solutions by focusing on:
- Driving customer and internal adoption of digital and eCommerce solutions across the region.
- Partnering with Sales, Customer Service, Marketing, Global IT, and other teams to improve the digital customer experience.
- Using data, customer feedback,



and performance insights to identify opportunities for improvement and growth.
- Communicating updates, creating user guidance, and delivering training through relevant digital and local channels.
- Acting as the local point of contact for digital solutions, coordinating support, issue resolution, and future enhancements with Global IT.

What you bring
We welcome applications from candidates who bring a mix of customer focus, digital curiosity, commercial awareness, and a data-driven mindset. Key competencies for success include:
- Customer and stakeholder focus: Ability to build trusted relationships with customers, Sales teams, and internal partners.
- Digital and eCommerce mindset: Understanding of digital tools, customer-facing platforms, and B2B digital channels.
- Analytical thinking: Ability to interpret data, identify insights, and recommend practical improvements.
- Communication and enablement: Stron

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wabu