Planner - Italy & Iberia

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wae9

Your role

Edwards Srl, part of the Atlas Copco Group, are looking for a Service Planner. Based in Avezzano, you’ll coordinate and optimise the daily schedules of Field Service Engineers, ensuring all service activities are delivered efficiently and on time. You’ll manage forward planning of service orders, balance preventive and reactive maintenance, and act as a key point of contact for customers and internal teams.
Key Responsibilities
- Plan and schedule all service orders to ensure timely delivery
- Allocate work to engineers and optimise utilisation
- Ensure orders and parts are ready ahead of service visits
- Coordinate with customers to arrange and confirm appointments
- Monitor progress and ensure all work is completed on time
- Maintain accurate data in SAP for reporting and tracking
- Collaborate with engineers, managers, and service centres to resolve issues
- Support VTS contracts by coordinating materials and customer maintenance activities

To succeed, you will need
Experience & Knowledge
- Experience working in a fast-paced,



complex environment with the ability to adapt and reprioritise quickly
- Background in a technical or service/support environment is preferred
- Strong analytical and planning skills
- Experience with SAP; knowledge of CRM or Service Management systems is an advantage

Key Skills & Competencies
- Resilient under pressure, maintaining a positive and proactive mindset
- Excellent planning and organisational skills, with a focus on continuous improvement
- Strong customer focus with the ability to build relationships internally and externally
- Good commercial awareness and cost-conscious approach
- Clear and effective communication skills, both written and verbal
- Approachable, confident, and collaborative, with the ability to build strong networks

Additional Requirements
- Languages: English and Italian required; Spanish or Portuguese is a plus
- Strong computer literacy

We encourage you to apply even if you don’t meet every si

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wae9