Service Quality Analyst Intern

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77watg

An exciting opportunity has arisen to contribute to the team at Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals.
We are looking for an individual who demonstrates the core values of the Haier’s attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

What you will do

We are seeking a dynamic and motivated Service Quality Data Analyst Intern to join our European team at Haier. This high-impact role offers exposure to a fast-growing environment and the chance to develop hands-on experience in data-driven service management.
Under the guidance of the Senior Service Analyst, you will be responsible for:
- Service Reporting (TAT & STAT, SR Pending, WIP, Recall rate)



- creating detailed reports on Call/Rate by Country and Product Line
- Cost Control Reporting - Analyzing Pex on Call data by Country and Product Line; Tracking replacement volumes and values by Country and Product Line
- Service Network Reporting - Maintaining and updating the Quality Dashboard
- Customer Satisfaction Reporting - Conducting surveys and monitoring Service Levels

What you need to succeed
- Recent graduate or student in statistics or a related field
- Fluent in Italian and English (written and spoken)
- Excellent command of Microsoft Office, especially Excel

What We Offer
- A six-month full-time paid internship (€800/month)
- Free company canteen
- Lavoro da remoto
- Corporate benefits

Location: Brugherio

At Haier Europe, we seek entrepreneurs passionate about delivering extraordinary customer experiences and driving real business results. Are you ready to join us and make a difference?

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77watg