Customer Care Front Office Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wuwj

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

This is a temporary position for a fixed term of 2 years.
Be the central link between customers, operations, and the sales team to ensure customer requirements are met efficiently and cost-effectively. Build strong relationships, act as the Voice of the Customer within Givaudan,



and manage the sales order process through to shipment for assigned customers and affiliates.
You will
Strategy design and execution
- Implement the Customer Care strategy and follow global guidelines.

Project management
- Identify opportunities for improvement in Customer Care and take part in relevant projects.

Subject matter expertise
- Support assigned customers and affiliates to meet order requirements and escalate issues when necessary.
- Collaborate with teammates to strengthen customer relationships and deliver excellent customer experiences.
- Communicate and collaborate daily with customers, operations, and sales.
- Resolve order requests or issues, and manage customer complaints or inquiries effectively.
- When applicable, determine corrective actions with support from the Support Office and Control Tower.
- Prepare debit and credit notes, process quality notifications, and manage customer returns.

Customer rel

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wuwj