Digital Operations

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wuyr

Want to contribute to the growth of a major global player in mountain sports?
Founded in the French Alps, Rossignol has been inspiring the mountain experience since 1907. We carry on our legacy through the development of our ski, mountain bike, outdoor equipment and apparel collections.
Our ambition is to be the benchmark for mountain sports in both summer and winter.
In Milan, within an international environment, we are looking for a Digital Operations & Customer Satisfaction Intern (M/W) from September for 7 months
Join our exciting journey and help us create unforgettable outdoor experiences year-round

The Digital Operations & Customer Satisfaction intern (M/W) will be part of the Direct-to-Consumer team and will be providing excellent Customer Service and operational support to our E-commerce and Marketplace clients for Rossignol Group across all European markets and brands (Rossignol, Dynastar, Look, Lange). He/She will support our external Customer Service agency and execute tasks and projects for overall experience improvements through data and flows analysis.




The intern will have the chance to work closely with CS, Operations and Digital Teams and be trained on tools, learn best practices for Customer Management and E-commerce Operations.

Your missions will include :
- Reply to level 2 escalations from external customer service agency, enabling them to proactively deliver on-going Customer Service excellence.
- Contribute to customer satisfaction by providing problem-solving resources to Customer Service.
- Improve Customer Service quality results by studying and suggesting processes as well as monitoring and analyzing results with the outsourced partner.
- Support our Warehouse in operative tasks related to online orders (return creation, stock shortage, stuck orders),
- Monitor online brand reputation, investigate negative reviews and provide resolution.
- Identify solutions to address customer issues associated with billing, shipping, and returning prod

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wuyr