Guest Relations Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wykc

Armani Hotel Milano, situato nel Quadrilatero della Moda, è la seconda collaborazione tra Giorgio Armani S.p.a. ed Emaar Properties PJSC. Ospitato in un edificio razionalista del 1937, incarna la filosofia “Stay with Armani” offrendo un’esperienza intima dove ogni dettaglio delle 95 camere e suite, disegnate dal suo autore, riflette eleganza, comfort e raffinatezza.

Sotto la supervisione del team Lifestyle, gli ospiti ricevono un’ospitalità su misura. Al settimo piano del palazzo, con vista maestosa sulla città, l’hotel ospita l’Armani/Ristorante con cucina italiana dalle sapienti rivisitazioni in chiave internazionale e l’Armani/Bamboo Bar, mentre all’ultimo piano Armani/SPA si estende su una superficie di 1.000 mq con piscina relax e palestra.
Posizione:
MAIN RESPONSIBILITIES
- Answer phone calls in an efficient and friendly manner.
- Handle guests’ requests in an appropriate manner.
- Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
- Assist colleague in running daily reports for department.




- Constantly be up to date regarding expected arrivals and departures.
- Maintain positive guest and colleague interactions in a good working relationship.
- Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
- Ensure punctuality is kept at all times.
- Deal with enquiries in person or by telephone.
- Take appropriate steps in emergency.
- Receive and attend to outgoing calls: local, trunk and international.
- Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs. QUALIFICATIONS AND EXPERTISE
- Previous experience in similar and/or related fields in a 5* Hotel.
- Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
- Good knowledge of the attractions and events in Milan.
- Excellent communication and organization skills.
- Working computer skills and knowledge.
- Able to work cal

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77wykc