Customer Service

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77x9zw

We are looking to reinforce the Team with an experienced Customer Service & Order Processing Operator who will act as the interface between Lavis Operations and our customers, making also direct contacts with forwarders and planning smooth and timely pick-ups and deliveries of finished products and spares. In this position you will be directly responsible to process Customer orders within Lavis organization, utilizing local ERP and, when the goods are ready, to organize deliveries with all the relevant documentation according to Regulations and Gunnebo Standards.
We are also seeking for a dynamic and adaptable professional that will bring previous experience in direct customer interaction, demonstrating strong communication skills and a customer-oriented mindset.
We’re looking for a team player who is eager to thrive in an environment of constant evolution and change.

Main tasks for the position:
- Being the point of contact for Internal Customers for any lead-time request for Capital Equipment and Spare Parts;




- Processing into local ERP the internal orders for Capital Equipment and Spare Parts;
- Once received lead-time information through the ERP, send a complete Order Confirmation to Internal Customers;
- Where required, compile and issue “build cards” to Production in order to facilitate the order processing on the shop-floor;
- When the order is complete, and information are received from Production, produce all the necessary documents for the delivery of the goods and organize the shipment directly dealing with External Forwarders;
- To produce timely and accurate reports when requested by the manager
- Direct interactions with customers or distributors
- Achieving a good knowledge of the manufactured products

In order to be successful in the role, you will have to:
- Be fluent in English and Italian;
- Have at least 2 years’ experience in working in a back-office environment with the aim to offer the best Customer oriented experience to any counterpart;
-

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77x9zw