Cybersecurity IT Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77x9zz

We are currently looking for a: Cybersecurity Service & Project Manager to strengthen the Cronos Europa team.

As member of a Cybersecurity Operations team, you will join a department responsible for designing, delivering and improving cybersecurity services and technical solutions in a complex, multi-technology environment.
You will play a key role in bridging technical teams and business stakeholders, ensuring clarity, consistency, and continuous improvement of service offerings.
Responsibilities
- Act as the main interface between technical service owners, business stakeholders, and clients to ensure alignment and maturity of service offerings
- Contribute to business analysis activities by gathering and structuring business needs into projects and programmes (objectives, deliverables, roadmap)
- Maintain and improve the Service Catalogue covering cybersecurity, infrastructure, and platform services
- Define, negotiate, and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), ensuring service performance targets are met




- Lead projects and initiatives related to service implementation and catalogue integration within ITSM tools (e.g. ServiceNow)
- Manage procurement processes for technologies and services, including contract lifecycle and vendor management
- Act as the main point of contact for technology vendors (contract renewals, escalations, feature requests)
- Contribute to the implementation and maturity of ITIL/ITSM processes
- Produce clear, structured technical and functional documentation

Technical Skills
- Strong knowledge of cybersecurity domains: application security, infrastructure security, risk governance, compliance, monitoring and incident response
- Solid experience in IT Service Management (ITSM) and strong understanding of ITIL framework
- Proven experience with Service Catalogue management and integration with CMDB, Change Management, and Service Level Management
- Strong experience in project and programme manage

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77x9zz