Country Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77xzog

Country Manager - Italy (m/f/d)
Location: Milan, Italy
Reports To: Regional Director / VP of Operations
Direct Reports: 4-5 Hotel Managers
Contract Type: Full-time, Permanent

Position Summary
As the Country Manager, you will lead and support our hotel portfolio within the country, driving team performance, financial results, and brand excellence. Serving as the key link between Hotel Managers and Headquarters, you will ensure strong operations, engaged teams, and consistent brand standards across all properties. This role combines strategic oversight with hands-on leadership to optimize performance, foster collaboration, and deliver exceptional guest experiences.

Key Responsibilities

1. Lead Teams>
· Support, coach, and develop Hotel Managers and their teams through regular 1:1s, performance reviews, and development plans
· Drive engagement and performance by implementing talent retention programs (target: 90%+ retention for leadership roles)
· Foster a culture of collaboration across properties, leveraging strengths (e.g., best practices) to uplift the entire portfolio

2.



Own Results>
· Monitor financial performance for all properties, including P&L;, budgets, RevPAR, and GOP margins
· Improve profitability and efficiency by identifying cost-saving opportunities
· Analyze KPIs (occupancy, ADR, guest satisfaction, employee engagement) and implement corrective action plans for underperforming hotels
· Approves capital expenditures and annual budgets for each

3. Ensure Quality>
· Maintain brand standards across all properties, ensuring 100% compliance with corporate guidelines
· Monitor guest satisfaction scores and address service gaps proactively
· Conduct quality audits (2-4 per year per property) and follow up on action plans
· Resolve escalated guest complaints and crisis situations to protect brand reputation

4. Connect Stakeholders>
· Act as the main contact between hotels, Headquarters, and local partners (tourism boards, suppliers, corporate clients)
· F

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77xzog