Service Digitalization Specialist
Pubblicato il 31-07-2026 - Experteer Italy in Cusano Milanino
Experteer Overview
In this role you will analyze after-sales processes, design integrated solutions, and lead system implementation across DMS, SAP, WMS, OMS, and related platforms. You will enable data‑driven decision‑making by building and maintaining reporting systems for front‑line teams and management. You will train staff and dealers, and drive continuous improvements to boost service efficiency and customer satisfaction. This position offers exposure to global automotive trends within a dynamic, high‑tech environment and a mission to build a zero‑emission ecosystem. You will work closely with cross‑functional teams to deliver impactful digital transformations.
Retribuzione / Benefits
- Analyze after‑sales processes and gather requirements to design solutions
- Participate in the implementation and integration of DMS, SAP, WMS, OMS, and TIS
- Develop and maintain reporting systems to support decision‑making and improve visibility
- Conduct system operation training and create training materials for staff and dealers
- Stay updated on NEV industry tech trends and propose innovative solutions to improve efficiency and satisfaction
Responsabilità
- Bachelor's degree or higher in Computer Science, Software Engineering, Information Systems, or related fields
- 5+ years in system support, software development, or digital transformation in after‑sales or automotive
- Proficiency in at least one programming language (e.g., Java, Python, C#) and experience with system integration and SQL
- Familiarity with REST API, SOAP, and interface development
- Strong project management and cross‑departmental collaboration skills
- Excellent communication with business, technical, and external stakeholders
Requisiti fondamentali
- Competitive salary and benefits