Customer Service Advisor Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77y0o9

We are seeking a proactive, positive, and resilient individual with proven active listening skills and a natural ability to manage relationships and communications with both external clients and internal stakeholders.

The ideal candidate is solution-oriented, able to work independently, and committed to delivering outstanding service throughout every stage of the process.

This role is 100% on-site at our Italian HQ in Agrate Brianza, Italy.

What You'll Be Doing:

Process all types of local orders, order confirmations, returns and credits accurately to deliver goods within agreed timescales

Manage communications and relationships with external customers and internal ensuring quality and responsiveness. Proactive communication via phone and email in a helpful and professional manner is required

Capture and Analysis of feedback and complaints, other analyses as required

Support vigilance processes

Provide management information

Update and maintain customer contract pricing in ERP

Work proactively as part of the Customer Service team, helping the team achieve its goals and develop

Support cross training of other team members

Order stocks to replenish the local warehouse in Monza, to maintain safety stock levels

Coordinate the pick, pack and ship of customer orders seamlessly and promptly within agreed time frames

Organise and keep all storage areas safe, secure, clean and tidy

Oversee import of goods, cooperate with import agency





Prepare all in and out stock documentation as well as stock checks

Schedule and monitor delivery/courier services

Order packaging materials

Cooperate with waste-management company

Ensure continuous improvement to processes and systems

Ensure all health and safety and quality procedures are always followed

Invoicing / correcting / credit notes issuing

Reconcile the sales ledger balance sheet

Maintain an appropriate level of knowledge regarding Rayner products, increase knowledge, participate in training and product testing.

What Experience & Skills You Will Need:

Able to work on own initiative, self-starter and as part of a team

Ability to work to tight deadlines with accuracy and detail

Intermediate to Advanced Excel skills

Fluent knowledge of Italian, both spoken and written

Proven track record in a customer service role preferably in medical devices

Graduate with an ambition to build a career in an innovative medical device company.

Knowledge of ERP system

Additional languages (English, German, French or Spanish)

What We Can Offer You:

Global appreciation platform to recognise colleagues around the globe

Fantastic opportunity to work with highly talented teams and individuals and grow with the business

Being part of an organisation you can be proud to work for changing the lives of millions of people!

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77y0o9