Service Desk Controller
Pubblicato il 31-07-2026 - Haier Europe in Italia
Job Posting Title
Service Controller
The challenge
An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model : Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.
What You Will Do
The Service Controller will support the monitoring and optimization of service operations, ensuring efficiency, cost control, and high customer satisfaction. This role is ideal for a detail-oriented professional with strong analytical skills and an interest in service performance and financial control.
Key Responsibilities
- Monitor service KPIs (e.g., repair times,
first-time fix rate, service costs)
- Analyze service performance and identify areas for improvement
- Support budgeting, forecasting, and cost control activities for the Service department
- Prepare regular reports and dashboards for internal stakeholders
- Collaborate with field service teams, call centers, and external service partners
- Ensure data accuracy in service management systems
- Assist in optimizing service processes and workflows
- Support procurement and spare parts cost analysis
What You Need To Succeed
Must have
Education: Bachelor’s degree in Business Administration, Economics, Engineering, or related field
Professional experience: 3+ years of experience in controlling, service operations, or similar roles
Language: Excellent communication skills both in Italian and in English, spoken and written
Technical & Soft Skills
- Strong analytical and numerical skills
- Proficiency