Customer Success Executive

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77yq4i

In this role you drive post-sales transformation for ServiceNow’s enterprise accounts, aligning solutions with client goals and sharing industry insights. You’ll partner with C-level executives to deliver measurable business outcomes and foster collaboration across ServiceNow and strategic partners. You lead risk mitigation and value realization, guiding the customer through ongoing digital transformation. You work with cross-functional teams to sustain adoption, renewals, and expansion, shaping long-term success for both the client and ServiceNow. This position offers scope to influence strategic direction and scale impact across large organizations.
Own and lead post-sales transformation to align ServiceNow offerings with customer goals and industry best practices
Collaborate with Account Executives to implement integrated pre- and post-sales strategies for long-term value
Identify and mitigate risks to ensure smooth value realization
Guide Customer Success teams to achieve adoption, technical health, renewals, customer satisfaction, and expansion KPIs
Build strategic alignment with ServiceNow leaders and incorporate customer feedback for continuous improvement
Drive innovative solutions and a culture of agility and calculated risk-taking
Set and review clear success metrics and milestones with customers,



updating transformation plans as needed
AI Integration & Thought Leadership: applying AI to enhance processes, automation, and insights
Enterprise SaaS Transformation & Strategic Advisory: extensive experience guiding large-scale SaaS transformations
C-Level Presence & Relationship Management: ability to engage and influence senior executives
Leadership Expertise: 10+ years in management consulting or leadership roles with proven outcomes
Strategic Account Management: success leading high-impact customer success or consulting teams
Business Acumen & Problem-Solving: diagnosing complex challenges and aligning tech solutions with goals
Cross-Functional Leadership: experience coordinating across multiple departments and stakeholders
Adaptability & Change Management: navigating dynamic environments and evolving needs
Operational & Execution Excellence: designing scalable, repeatable processes and driving execution
Collaboration & Communication: clear communication and stakeholder influence across levels
Customer-Centric Mindset: focus on delivering value and long-term customer success
In this role you drive post-sales transformation for ServiceNow’s enterprise accounts, aligning solutions with client goals and sharing indu…

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77yq4i