Client Advisor

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77ytc4

Key Responsibilities:
Brand Experience:
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of customers, and the VVICs and VICs they handle
- Consistently works to achieve given sales, KPIs and CRM targets

Styling:
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in season trends to curate looks
- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.




- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:
- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
- Ensure product maintenance, replenishment on the floor
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements:
- Exceptional clientele, customer relationship building skills
- Ability to work a flexible schedule based on business needs which i

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77ytc4