Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77yvnc

Please note that this role requires 100% physical presence at our Lisbon location. Remote work arrangements, hybrid schedules, or telecommuting options are strictly unavailable under any circumstances. Candidates must be fully prepared to work on-premises at our Lisbon centre.

Role Overview & Welcome
Are you fluent in Italian and looking to start a vibrant, international career in one of Europe's most sun-lit, culturally exciting capital cities? We are seeking enthusiastic, people-focused professionals to join our dynamic, multicultural team working directly from our Lisbon facilities!

Primary Daily Duties

Customer Care Across Channels: Managing inbound inquiries through live web chat, phone calls, and email messages with professionalism, clarity, and care.

Troubleshooting & Issue Resolution: Methodically diagnosing technical or account-related problems and walking users through effective solutions step-by-step.

Accurate Record Maintenance: Tracking all client interactions, issue tickets, and feedback cleanly inside our centralized CRM software.

Continuous Learning: Keeping your product knowledge up to date regarding new platform features, internal workflows, and help tools to provide accurate assistance.

Target Achievement: Meeting and exceeding personal key performance metrics (KPIs) while maintaining the highest quality standards of service.

Candidate Qualifications
Language Requirements

Italian: Fluent, high-level mastery in both written and spoken formats.

English: Professional working proficiency (at least B2 level)



for clear communication with international managers and corporate team members.

Core Competencies

Interpersonal Excellence: Outstanding verbal and written communication skills, attentive listening habits, and a genuine passion for customer service.

Technical Agility: The ability to navigate multiple computer databases, support channels, and web platforms simultaneously.

Flexibility: A positive mindset toward working in a fast-paced environment with rotating shift schedules.

Work Eligibility: Valid European Union citizenship or an active, full-time legal work permit valid for Portugal.

Compensation Packages & Living Options

Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you prefer to find, rent, and fund your own apartment in Lisbon.

Option B (Company-Managed Lodging): A gross monthly salary of €1,060 paired with dedicated corporate housing.

Relocation Package & Extra Perks

Flight Reimbursement: Complete financial coverage for your initial flight to Lisbon to support a seamless transition.

Corporate Housing: A private bedroom in a shared, company-leased apartment (for employees selecting Option B).

Covered Utilities: Full payment of routine household utilities - such as water, electricity, and gas - handled directly by the employer under the housing package.

Professional Development & Culture: Fully paid initial training to set you up for success, clear internal advancement paths, and regular company-sponsored team events.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77yvnc