Client Services Specialist, Consumer Health

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77yxip

Client Services Specialist, Consumer Health
Milan, Italy | Tempo pieno | Hybrid | R1540048

Responsibilities
- Provide additional insight and interpretation of data to enable resolution of business questions, including pre-analysis and cooperation with the Data Integrity team.
- Manage client queries using in-depth knowledge of client and IQVIA property data, ensuring full and timely response and respecting contractual SLA.
- Transfer requests for database modification to the Delivery Team and ensure proper execution.
- Maintain and grow revenue from existing and new services – commercial aspect.
- Support the team lead in driving and implementing specific initiatives.
- Support the Sales team in defining quotations.
- Review client data requirements with internal resources to ensure deliverables meet specifications, timeliness, and quality.
- Provide training to clients and support the team for client service meetings at customer sites.
- Produce ad‑hoc studies and presentations on demand, including market scenario presentations.
- Manage back‑office activities:



maintain and update contact records, documentation, and quotations.

Qualifications
- MSc with strong interest in data analysis.
- Knowledge of the pharmaceutical / healthcare / dermo‑cosmetic market is a plus.
- 3+ years of experience in similar roles (Marketing, Trade Marketing, Data Analysis, etc.) preferably in a multinational context.
- Attention to detail and respect for deadlines.
- Excellent Microsoft Office skills.
- Ability to manage multiple projects simultaneously and align with priorities.
- Strong communication, good interpersonal attitude, empathy with clients.
- Proficiency in English and Italian.
- Ability to work in a team and interact with other functions.

Benefits and Opportunities
- Career development opportunities: internal job openings, structured performance management, enablement processes, mentoring, training programmes, diversity & inclusion initiatives.
- Competitive benefits: fle

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77yxip