Customer Success Lead

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77z7wq

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till: Digital Solution Engineering Manager

In this role, you will ensure outstanding project execution, service, and support throughout the customer journey through service leadership, operational coordination, and strategic improvement to enhance customer satisfaction.

You will act as the L4 point of contact for escalated customer issues and inquiries, ensuring timely and effective resolution. You will monitor customer service and feedback, collaborate with cross-functional teams, manage pilot projects, coordinate project execution with OPCs and operations teams to manage lead time and delivery, coordinate and deliver technical training, and manage demos.

Work model: #LI-hybrid

Accomplishments and responsibilities




- Acting as the key technical entry point between project stakeholders and R&D;, managing escalated customer issues, filtering requests, reducing overhead and providing clear resolution plans.
- Managing and orchestrating the end-to-end customer lifecycle, including opportunity qualification, discovery and value engineering, solution blueprinting, pilots, deployment, go-live and post-go-live support.
- Providing consultative technical assistance to support the use of digital platforms and solutions, helping customers improve productivity, efficiency and operational performance.
- Managing technical sales support in close coordination with the Sales team to identify customer needs, demonstrate digital solutions and articulate their value.
- Ensuring thorough testing, troubleshooting, onboarding, rollout, and training to support the successful adoption of digital platforms and solutions in the customer’s business environment.
- Coordinating

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77z7wq