Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!
Pubblicato il 31-07-2026 - Bold in Agrigento
Please note that this role requires 100% physical presence at our Lisbon location. Remote work arrangements, hybrid schedules, or telecommuting options are strictly unavailable under any circumstances. Candidates must be fully prepared to work on-premises at our Lisbon centre.
Role Overview & Welcome
Are you fluent in Italian and looking to start a vibrant, international career in one of Europe's most sun-lit, culturally exciting capital cities? We are seeking enthusiastic, people-focused professionals to join our dynamic, multicultural team working directly from our Lisbon facilities!
Primary Daily Duties
- Customer Care Across Channels: Managing inbound inquiries through live web chat, phone calls, and email messages with professionalism, clarity, and care.
- Troubleshooting & Issue Resolution: Methodically diagnosing technical or account-related problems and walking users through effective solutions step-by-step.
- Accurate Record Maintenance: Tracking all client interactions, issue tickets, and feedback cleanly inside our centralized CRM software.
- Continuous Learning: Keeping your product knowledge up to date regarding new platform features, internal workflows, and help tools to provide accurate assistance.
- Target Achievement: Meeting and exceeding personal key performance metrics (KPIs) while maintaining the highest quality standards of service.
Candidate Qualifications
Language Requirements
- Italian: Fluent, high-level mastery in both written and spoken formats.
- English: Professional working proficiency (at least B2 level)
for clear communication with international managers and corporate team members.
Core Competencies
- Interpersonal Excellence: Outstanding verbal and written communication skills, attentive listening habits, and a genuine passion for customer service.
- Technical Agility: The ability to navigate multiple computer databases, support channels, and web platforms simultaneously.
- Flexibility: A positive mindset toward working in a fast-paced environment with rotating shift schedules.
- Work Eligibility: Valid European Union citizenship or an active, full-time legal work permit valid for Portugal.
Compensation Packages & Living Options
- Option A (Self-Arranged Accommodation): A gross monthly salary of €1,340 if you prefer to find, rent, and fund your own apartment in Lisbon.
- Option B (Company-Managed Lodging): A gross monthly salary of €1,060 paired with dedicated corporate housing.
Relocation Package & Extra Perks
- Flight Reimbursement: Complete financial coverage for your initial flight to Lisbon to support a seamless transition.
- Corporate Housing: A private bedroom in a shared, company-leased apartment (for employees selecting Option B).
- Covered Utilities: Full payment of routine household utilities - such as water, electricity, and gas - handled directly by the employer under the housing package.
- Professional Development & Culture: Fully paid initial training to set you up for success, clear internal advancement paths, and regular company-sponsored team events.
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