Tech Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77zkk5

About The Role
Client Success Manager is the strategic lead and primary point of contact for assigned accounts. This role goes beyond traditional account management; you are responsible for direction, decision‑making, and performance alignment across the entire retention ecosystem. You will translate business goals into actionable retention strategies, ensure KPIs are moving in the right direction, and guide both the client and internal team toward measurable growth. The ideal candidate understands eCommerce deeply, thinks in systems, and makes decisions based on data, not assumptions.

Key Responsibilities

Serve as the primary strategic contact for assigned client accounts

Define and evolve retention strategies aligned with business goals

Set and monitor KPIs tied to repeat purchase rate, LTV, lead to customer rate, etc.

Lead internal account teams and ensure tasks are executed on time

Translate strategy into clear briefs for designers, copywriters, and technical team

Conduct cohort analysis and extract actionable insights from performance data

Use analytics tools (GA4, TripleWhale, Lifetimely, etc.) to evaluate revenue contribution and lifecycle behavior

Lead client calls, performance reviews, and quarterly planning sessions

Identify growth opportunities and areas of underperformance





Ensure cross‑channel alignment across Email, SMS, Push, Loyalty, and Direct Mail

Proactively flag risks, bottlenecks, and performance gaps before they escape

Team Hierarchy
The Client Success Manager works directly with founders, marketing leads, and decision‑makers on the client side. Internally, you lead the account team—coordinating designers, copywriters, and retention specialists—to ensure strategy is properly executed and performance remains aligned with agreed objectives.

You report directly to the Head of Retention / Founder.

Required Qualifications

3+ years of experience in retention marketing or lifecycle strategy

Strong understanding of eCommerce business models and unit economics

Proven experience managing client accounts and leading strategic discussionsDeep knowledge of Email, SMS, and retention‑focused marketing systems

Advanced ability to read and interpret cohort analyses and derive strategic conclusions

Strong command of Klaviyo, understanding the platform inside out

Experience working with analytics tools (Google Analytics, Search Console, dashboards)

Strong communication and leadership skills

Ability to manage multiple accounts while maintaining performance quality

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77zkk5