IT Technician
Pubblicato il 31-07-2026 - Altro in Parma
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
IT Field Service Technician Level 2
Location
Ingersoll Rand Parma, Italy site
Job Summary
The IT Field Service Technician Level 2 is responsible for providing advanced technical support for the IT infrastructure and end‑user computing environment at Ingersoll Rand locations across Italy, ensuring service continuity at the Parma site and through on‑site support at other Italian locations.
Responsibilities
Provide 2nd‑level on‑site and remote IT support for end users
Log and manage incidents and requests via the ServiceNow ticketing system
Troubleshoot and resolve hardware, software, and network issues
Support global infrastructure teams (Server, Network, Security) with local hands‑on activities
Manage end‑user devices and asset lifecycle (deployment, refresh, decommissioning)
Participate in local, regional, and global IT projects (e.g., M&A;, upgrades, deployments)
Ensure compliance with global IT standards, processes, and security requirements
Identify and drive continuous improvement opportunities in IT service delivery
Key Competencies
3–6 years of experience in a similar IT support or field service role
Strong troubleshooting skills across desktop, applications, and basic networking
Solid knowledge of:
Windows 10/11
Microsoft 365 / Teams
Active Directory
Basic networking (LAN/WAN, TCP/IP)
Strong customer focus and problem‑solving mindset
Ability to work both independently and within a global team
Good English communication skills (written and verbal)
Preferences
Exposure to Intune, Autopilot, SCCM, or endpoint management tools
Familiarity with network infrastructure components (switches, wireless networks, basic configuration, cabling)
Experience supporting manufacturing or industrial environments
Familiarity with global IT service delivery models
Experience participating in IT projects such as M&A; integrations, infrastructure upgrades, or security initiatives
Travel & Work Arrangements/Requirements
The technician will be based in the Parma office
Required to provide support to other Ingersoll Rand sites across Italy
Regular travel between Italian sites is expected to ensure on‑site support and service continuity
Occasional travel within EMEA may be required
Base Salary Range
26.400 – 46.690 €
Collective Bargaining Agreement: CCNL Metalmeccanici
What We Offer
International and dynamic work environment
Specific Lavoro da remoto Policy
Continuous training and access to learning through LinkedIn Learning
Corporate welfare and comprehensive benefits programs
Local productivity bonus
Company Share Options
Internal canteen
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