BA IT - (Customer Relationship Center)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77zpgj

Overview
Per una comprensione completa di questa possibilità e dei requisiti per essere un candidato di successo, continui a leggere.
You will join our team dedicated to the
Customer Relationship Center , supporting business transformation and digitalization projects in an international context.
Responsibilities
Deliver requirements documentation for
CRC-related projects
Write and refine
user stories
and epics for development teams
Prepare configuration guidelines for system implementation
Support development and testing phases, ensuring requirements are met
Collaborate with business partners and IT teams to translate business needs into application requirements
Identify gaps in existing functionalities and propose improvements
Ensure security and compliance requirements are considered in solution design
Provide training and documentation to end users and support teams
Qualifications
5‑7 years of relevant experience
as a Business Analyst, preferably in international projects
Experience in
requirements gathering, documentation, and process improvement
Experience in
Customer Relationship Center




Experience with configuration guidelines and supporting development/testing phases
Experience in business transformation or digitalization projects
Experience with technical teams and understanding of IT landscape
Bachelor’s degree in Business, Information Systems, or equivalent
English and Italian fluent
Strong analytical and problem‑solving skills
Adaptability in multicultural environments
Experience with generative AI tools is a plus
Benefits
An international community bringing together 110+ different nationalities
Trust‑centered xysqume environment: 70% of key leaders started at first level of responsibilities
Robust training system with internal Academy and 250+ available modules
Vibrant workplace with internal events (afterworks, team buildings, etc.)
Opportunity to contribute to sustainability and ESG commitments through WeCare Together program
Equal Opportunity Statement
We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/77zpgj