Customer Service Representative

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78009o

Job Description
- Sales and Sales Support
- Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the

realization of effective customer communication.
- Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in

order to continue the relationships with customers meeting volume, quality and price requirements.
- Order processing and data management
- Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order

data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct
delivery of relevant information to the administration, purchasing and forwarding




- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price

indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment
- Customer relationship management
- Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal

with all customer encounters.
- Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to

timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be
processed correctly
- Customer satisfaction
- Logs and resolves all customer pro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/78009o