LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description
This position is based in Milan

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers,

helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.

As a CSM you will be tasked with:
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.

Responsibilities:

Drive Customer Success & Retention
- Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.

Act as a Strategic Advisor
- Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.

Deliver Insigh

Sr Customer Success Manager

Supervisore Della Manutenzione

Progettista Meccanico Senior

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