Analyst Supply Operations Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7800je

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
We are looking for an Operations Analyst to join our team in Milan. In this role, you’ll be a key player in optimizing our operations, directly influencing user experience (UX) and profitability in a portfolio of cities. You’ll work closely with the Operations Manager and other vertical peers to drive growth and efficiency.
THE JOURNEY
Responsibilities
As an Operations Analyst, you’ll have a direct and tangible impact on the success of our local operations. Your main responsibilities will include:
- Driving KPI Performance: You will be responsible for key UX and Profitability KPIs for a portfolio of cities,



conducting in-depth analysis to identify opportunities for improvement and developing strategies to achieve them.
- Strategic Analysis & Reporting: Perform rigorous analysis aimed at improving these KPIs and create high-quality reports and dashboards to provide clear visibility on the performance of our core operational metrics.
- Process Improvement: Provide constant feedback and innovative process improvement ideas to the Operations Manager, ensuring we maintain a scalable and efficient operation.
- Courier Engagement: Take a hands-on approach to ensure the high engagement and satisfaction of our couriers, known as Glovers, by optimizing support processes and being a crucial point of contact for their day-to-day needs.
- Cross-Functional Collaboration: Act as an important point of contact for other vertical peers, such as Commercial and Quality Control Account Managers, ensuring seamless communication and alignment across teams.

This role will require a mix of operations, stakeholder ma

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7800je