Customer Success Associate
Pubblicato il 31-07-2026 - Postura Ergonomics (formerly Gymnasio) in Italia
Company Description
Postura is setting the standard for ergonomic and industrial AI in manufacturing.
In just a few years, what began as a team of four has become a trusted platform adopted by major enterprise groups across Europe. Our AI-powered software transforms how manufacturing companies assess ergonomic risk and optimize production processes — replacing manual, time-intensive assessments with objective, scalable, data-driven analysis.
We work with more than 20 major manufacturing groups, including Beko, Electrolux, and Piaggio , and are expanding across Europe and globally. After recently closing a new investment round, we are scaling fast and looking for new talent to double the team over the next year.
This is a founding CS role. You won’t inherit a playbook — you’ll write it.
You’ll collaborate daily with the founding team — CEO, CPO, and CRO. The CS function is backed by the experience of two top-tier mentors with deep enterprise expertise, and you’ll agevolazioni from that knowledge as part of how the team operates.
Adoption, retention,
and expansion are not abstract metrics here: they are the business.
Responsibility and exposure that might take years elsewhere, available from day one.
As our first Customer Success Manager , you will be a founding member of Postura’s CS function, built alongside the founding team from scratch.
You will coordinate and directly manage a significant share of our enterprise client portfolio, operating within a structured ownership system. You will run kickoffs, trainings, checkpoint calls, and adoption reviews — keeping champions aligned, unblocking obstacles, and making sure every client reaches their goals and renews.
The funnel doesn’t update itself — you’ll own that discipline.
You will work closely with the CPO, CRO, and CEO on the renewal and upsell pipeline, and with our Ergonomics and T&M; specialists on domain-specific delivery — you’re expected to learn the field and move confidently within it over time.
Coordinate an