Retail Sales Manager
Pubblicato il 31-07-2026 - Altro in Italia
Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Your MissionAs a Retail Manager, you will play a key role in developing our direct and indirect retail network in Italy (3 FSS, 1 FAO e 2 FRS), driving its profitability, enhancing the consumer experience in store and empowering the retail teams. Job ResponsibilitiesRetail Performance In collaboration with the regional and HQ teams, coordinate specific retail strategies and action plans to improve business performance in own and franchise boutiques networkAnalyze and monitor the retail performance KPIs (e.g. conversion rate, recruitment rate, repurchase rate, VIC share, appointments WOB, NPS, etc.) and productivity of boutiques,
identify recommendations and support on implementing any defined actionsConsolidate all various retail performance KPIs data and identify actions to improve business performanceSuggest tactical incentive and programs to drive retail performance and business
Retail Operations Excellence
Drive and improve Retail Operations Excellence by maximizing the retail operational standards, tools and processes developed by international retail performance teamAccompany, support and follow up with store managers to drive overall retail performance and operations excellenceEnsure the service level and merchandising is in line with the Brand international guidelines in all stores (quality of display, customer data collection and CRM usage, repair management, staff clothing, atmosphere, mystery shopping audits, etc.)
Retail Teams Management & Development
In collaboration with HR and HQ Training team, and with the support of the local Training Manager, develop and roll out appropriate training f