31 lug - Milano
Talent Connect
ph3Microsoft Dynamics 365 Developer – Unified Service Desk (USD) /h3pSpanish C1 /ph3About the role /h3pWe are looking for a Microsoft Dynamics 365 Developer with hands‑on experience in bUnified Service Desk (USD) /b and bMicrosoft Dynamics 365 Customer Service /b. /ppYou will join a large‑scale banking transformation program, contributing to the evolution of customer service platforms and agent desktop solutions. The role focuses on advanced USD customizations, CTI integrations, hosted controls, and agent productivity tools within Dynamics 365. /ph3What you'll do /h3pConfigure and customize Microsoft Dynamics 365 Customer Service solutions. /ppDevelop and maintain customizations within Unified Service Desk (USD). /ppConfigure and extend Hosted Controls, Actions, Events, Toolbars, and Agent Scripts. /ppImplement and maintain CTI (Computer Telephony Integration) adapters and connectors. /ppDevelop custom hosted controls using C#/.NET and WPF. /ppWork with USD APIs and USD SDK to extend platform capabilities. /ppEnsure performance, maintainability, and usability of implemented solutions. /ppCollaborate with backend, integration, and business teams to deliver end-to-end customer service solutions.
/ppParticipate in Agile delivery teams and continuous improvement initiatives. /ph3What we're looking for /h3h3Mandatory /h3pProven experience with Microsoft Dynamics 365 Customer Service. /ppHands‑on experience with Unified Service Desk (USD). /ppExperience with: /ppUSD Hosted Controls /ppActions Events /ppAgent Scripting /ppCTI adapters and telephony integrations /ppStrong experience with: /ppC# / .NET /ppWPF /ppExperience working with: /ppUSD SDK /ppExperience working in Agile environments (Scrum/Kanban). /ppSpanish C1. /ph3Nice to have /h3pCustom UI integrations within Dynamics 365. /ppKnowledge of: /ppWindow Navigation Rules /ppSession Lines /ppAction Calls /ppAdvanced Agent Scripting /ppExperience with USD migration initiatives. /ppFamiliarity with Omnichannel for Customer Service or Customer Service Workspace. /ppWork with highly specialized Dynamics 365 Customer Service technologies. /ppParticipate in the evolution of enterprise customer service and contact center platforms. /ppFully remote model from Spain or Portugal. /ppCollaborative and Agile environment. /ppDynamics 365 Developer – Unified Service Desk (USD) - Europe (Contractor) Milano, Italy /p /p #J-18808-Ljbffr
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