CX Insights lead
Pubblicato il 31-07-2026 - Experteer Italy in Milano
ppIn this global leadership role, you drive Allianz Partners' Customer Experience Insights strategy, turning VoC data and operational metrics into actionable guidance. You lead a CX analytics team to improve journeys, strengthen customer satisfaction, and influence strategic decisions. You’ll collaborate with senior leaders to embed a customer-centric culture across products, services, and processes. You will leverage AI-enabled analytics to measure impact and drive continuous improvement. You help shape a data-driven, globally consistent CX program that delivers meaningful business outcomes. /pulliglobal environment and mobility /lilicareer progression /lilihealth and wellbeing programs /lilicaring for employees /liliDevelop and evolve the global Customer Experience Insights framework /liliLead the CX Insights team to identify trends, pain points,
and opportunities /liliDrive end-to-end customer journey analysis across multiple Lines of Business /liliCollaborate with senior leaders and cross-functional teams to embed customer-centric thinking /liliDefine and monitor CX performance metrics and ensure continuous improvement /liliProven experience in Customer Experience, Customer Insights, VoC, or Customer Journey Management /liliAdvanced analytical capabilities to interpret complex datasets and translate findings into actions /liliExperience with customer feedback, operational KPIs, digital analytics, and market research /liliKnowledge of AI-enabled analytics is a plus /liliProven people leadership and experience managing high-performing teams /liliAbility to influence across functions and cultures and manage stakeholders effectively /liliExperience in insurance, financial services, or related customer-focused industries is valued /li /ulpIn this global leadership role, you drive Allianz Partners' Customer Experience Insights strategy, turning VoC data and operational metrics /p /p #J-18808-Ljbffr