Client Development Director Europe
Pubblicato il 31-07-2026 - Experteer Italy in Roma
ppIn this role you will define and lead the European Client Development strategy to grow the client base, deepen engagement, and boost loyalty across Europe. You will align CRM, Clienteling and Private Client efforts with the broader business vision, working with Retail and cross-functional teams to embed a client-centric culture. You will oversee a multi-market team and partner across functions to deliver measurable impact and elevate the Fendi client experience. This is a high-impact role at the intersection of data, personalization and luxury retail across Europe. /pulliDefine and lead the European Client Development strategy aligned with the business plan /liliSet KPIs across acquisition, engagement, retention, loyalty and VIC development /liliLeverage data, CRM analytics and market insights to identify growth opportunities /liliMonitor performance and ROI of Client Development across Europe /liliDefine CRM and Clienteling framework and promote best practices across markets /liliDrive client engagement through campaigns, events, personalization and experiences /liliEnsure a consistent and elevated client experience across physical and digital touchpoints /liliLead recruitment,
development and retention of high-end clients and VICs /liliBuild VIC culture across the European retail network and align Private Clients Relations with Retail /liliOversee VIC initiatives leveraging Roman heritage to create a distinctive client experience /liliLead and empower the Client Development team; partner with European Retail Managers to translate strategy into action /liliShare best practices across the European retail network and with HQ teams /liliCollaborate with Retail, Omnichannel, Digital, Marketing and Client Services to create a seamless client strategy /lili8+ years in Client Development, CRM, Retail, Omnichannel or related function, ideally within luxury /liliProven experience leading client strategy across multiple markets and an international retail network /liliStrong commercial and strategic mindset with the ability to translate data into growth /liliExpertise in CRM, Clienteling, client engagement, PCR and VIC development /liliProven leadership and stakeholder management in a complex international environment /liliExcellent analytical, communication and influencing skills /liliEntrepreneurial, proactive and results-oriented mindset /liliPassion for luxury, fashion, culture and evolving client behaviors /liliFluent in English; additional European languages are a plus /liliWillingness to travel regularly across Europe /li /ul /p #J-18808-Ljbffr